Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes: • Account information: name, email address, password, and organization details. • Usage data: how you interact with Rex AI, features you use, and actions you take. • Customer data: work orders, assets, maintenance records, and other operational data you enter into the platform. • Device information: IP address, browser type, and operating system for security and analytics purposes. We do not collect payment card numbers directly — payments are handled by a PCI-compliant third-party processor.

We use the information we collect to: • Provide, maintain, and improve the Rex AI platform. • Process transactions and send related information, including confirmations and invoices. • Send technical notices, security alerts, and support messages. • Respond to your comments, questions, and requests. • Monitor and analyze trends, usage, and activities to improve our service. • Detect, investigate, and prevent fraudulent transactions and other illegal activities. • Comply with legal obligations.

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information: • With service providers: vendors who perform services on our behalf (e.g., cloud hosting, email delivery, analytics). • For legal reasons: when required by law, subpoena, or court order, or to protect the rights and safety of Rex AI and its users. • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset. • With your consent: in any other circumstances with your explicit consent.

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include: • Encryption of data in transit (TLS/HTTPS) and at rest (AES-256). • Role-based access controls so only authorized personnel can access customer data. • Regular security audits and penetration testing. • Audit logs capturing all material actions within the platform. Despite these measures, no security system is impenetrable and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting support@rex.ai. We may retain certain information for legal compliance, dispute resolution, or to enforce our agreements.

We use cookies and similar tracking technologies to collect information about your use of Rex AI. Cookies help us authenticate sessions, remember preferences, and understand how the platform is used. You can control cookie settings through your browser, though disabling cookies may affect platform functionality.

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@rex.ai. We will respond within 30 days.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice within the platform prior to the changes becoming effective. Your continued use of Rex AI after the effective date constitutes your acceptance of the revised policy.

For questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: support@rex.ai Mail: Rex AI, Privacy Team