Terms of Service

Last updated: January 1, 2025

Please read these Terms of Service carefully before using Rex AI. These terms govern your use of the platform and constitute a legally binding agreement between you and Rex AI.

1. Acceptance of Terms

By accessing or using Rex AI (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users, and others who access or use the Service. By creating an account or using any part of the platform, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or your organization.

2. Description of Service

Rex AI provides a cloud-based service operations management platform that includes tools for work order management, asset tracking, preventive maintenance scheduling, customer communication, quoting, and inventory management. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

3. Account Registration

To use certain features of the Service, you must create an account. You agree to: • Provide accurate, current, and complete information during registration. • Maintain and promptly update your account information. • Keep your password secure and not share it with others. • Notify us immediately of any unauthorized use of your account. • Be responsible for all activities that occur under your account. We reserve the right to terminate accounts that violate these Terms or are found to be inactive.

4. User Obligations

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to: • Use the Service in any way that violates any applicable law or regulation. • Transmit any material that is defamatory, offensive, or otherwise objectionable. • Attempt to gain unauthorized access to any portion of the Service or its related systems. • Use automated tools to scrape, crawl, or extract data from the Service. • Reverse engineer, decompile, or disassemble the Service. • Use the Service to transmit spam, viruses, or any malicious code. • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in the Privacy Policy. You retain ownership of all data you input into the Service. You grant Rex AI a limited license to host, store, and process your data solely to provide the Service to you.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Rex AI and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Rex AI.

7. Payment Terms

If you subscribe to a paid plan, you agree to pay all applicable fees as described at the time of purchase. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with 30 days' notice. Failure to pay may result in suspension or termination of your account.

8. Limitation of Liability

To the maximum extent permitted by law, Rex AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, or goodwill, arising out of or relating to your use or inability to use the Service. Rex AI's total liability for any claim arising out of these Terms or the Service shall not exceed the amount you paid to Rex AI in the 12 months preceding the claim.

9. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease. You may terminate your account at any time by contacting us at support@rex.ai.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice in the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance.

12. Contact

If you have any questions about these Terms, please contact us at: Email: support@rex.ai